Terms of Service

These Terms of Service govern access to and use of Savari’s transport, fleet, workshop, customer, driver, technician, communications, reporting, and related software services (the Service).

The Service is supplied by Savari L.L.C-FZ, a limited liability company formed under Meydan Free Zone regulations in the United Arab Emirates, formation number 2528797 and business licence number 2528797.01, with its registered office at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates (Savari, we, us, or our).

By accepting an Order Form, creating an account, or using the Service, the Customer agrees to these Terms. A person accepting them for an organisation confirms that they have authority to bind it.

1. Contract documents

The agreement comprises the applicable Order Form, any accepted Data Processing Addendum or security schedule, these Terms, and any product-specific terms expressly incorporated into the Order Form. The Order Form prevails over these Terms, and the Data Processing Addendum prevails for personal-data matters.

2. The Service

Savari grants the Customer a limited, non-exclusive, non-transferable right during the subscription term to let its authorised users access the Service for internal business operations.

The Customer is responsible for selecting and configuring the Service, maintaining compatible devices and connectivity, and using it in accordance with applicable transport, employment, safety, consumer, accessibility, and data-protection law.

3. Accounts and authorised use

  • Provide accurate account and billing information.

  • Use unique accounts, protect credentials, and manage permissions.

  • Remove access promptly when it is no longer needed.

  • Notify Savari without undue delay of suspected account compromise.

  • Remain responsible for activity caused by the Customer’s users, systems, or failure to follow reasonable security instructions.

4. Acceptable use

The Customer and its users must not:

  • Use the Service unlawfully or violate another person’s rights.

  • Upload malicious code, attempt unauthorised access, or interfere with the Service.

  • Bypass usage limits, security controls, tenant separation, or access restrictions.

  • Extract data through undocumented automated means.

  • Reverse engineer or create derivative works except where law does not permit that restriction.

  • Submit data the Customer is not entitled to process, or use location, monitoring, communications, or artificial-intelligence features without required notices and permissions.

5. Fees and payment

Fees, currency, billing frequency, usage allowances, and the subscription term are stated in the Order Form. Unless it says otherwise, fees are payable in advance, invoices are due within 14 days, and fees exclude applicable taxes. Savari may suspend paid features for material non-payment after at least 10 business days’ written notice and an opportunity to cure.

6. Customer Data

Customer Data means data, files, communications, and records submitted to, stored in, or generated through the Service for the Customer, excluding Savari’s software and Savari’s own account, billing, security, and service-administration records.

The Customer retains its rights in Customer Data. It authorises Savari and its approved subprocessors to process Customer Data only as necessary to provide, secure, support, and maintain the Service, follow documented instructions, and meet legal obligations. Product improvement using Customer Data will be limited to aggregated or de-identified information unless the parties agree otherwise.

The Customer is responsible for the accuracy and lawfulness of Customer Data and for required notices and permissions, including for children’s data, precise location, workforce monitoring, communications recording, and sensitive information.

7. Data-protection roles

For personal data in Customer Data, the Customer ordinarily acts as controller and Savari as processor. The UK Data Processing Addendum governs that processing when it is incorporated into the parties’ agreement or otherwise validly accepted.

Savari acts as an independent controller for its own account administration, contracting, billing, security, compliance, fraud prevention, customer relationship management, and appropriately configured product analytics. If roles differ for a particular activity, the parties will document them.

8. Hosting and security

Customer data is hosted on Convex Cloud in the United States. Static site content is delivered through Vercel’s global network. Application functions run in configured regional infrastructure.

Savari will maintain reasonable and appropriate technical and organisational measures designed to protect Customer Data. No internet service can be guaranteed completely secure or continuously available. The Customer remains responsible for endpoint security, user permissions, lawful configuration, downloaded exports, and integrations it enables.

9. Subprocessors and integrations

Savari may use subprocessors in accordance with the Data Processing Addendum. The current Subprocessor Register identifies core providers and feature-dependent services.

Optional integrations selected by the Customer may also be governed by the third party’s own terms and privacy notice.

10. Artificial-intelligence features

Optional features may generate, classify, summarise, transcribe, or suggest content. Output may be inaccurate or unsuitable and must be reviewed before it is used for operational, safety, employment, legal, financial, or customer decisions. Savari will not use Customer Data to train a general-purpose model for other customers unless the Customer expressly agrees.

11. Intellectual property

Savari and its licensors own the Service, documentation, software, designs, and related intellectual-property rights. No ownership transfers to the Customer. Savari may use feedback without restriction or payment, provided it does not identify the Customer or disclose its confidential information without permission.

12. Confidentiality

Each party will use the other’s non-public confidential information only for the agreement, protect it with at least reasonable care, and disclose it only to people and suppliers who need it and are bound by confidentiality. Required legal disclosure may be made after prior notice where permitted.

13. Availability, support, and beta features

Savari will use commercially reasonable efforts to make the production Service available, excluding planned maintenance, emergency work, Customer systems, third-party networks outside Savari’s reasonable control, and force-majeure events. Any binding service level must be stated in the Order Form. Preview, trial, and beta features may change or be withdrawn and have no service-level commitment unless agreed.

14. Suspension

Savari may suspend affected access where reasonably necessary to contain a security threat, address unlawful use or material non-payment, comply with law, or protect another tenant or the Service. Where practicable, Savari will give notice, limit the suspension, and restore access promptly after the cause is resolved.

15. Term and termination

The agreement starts when the Customer accepts an Order Form or first uses the Service and continues for the stated subscription term. Either party may terminate for material breach not cured within 30 days after written notice, or immediately for insolvency or unlawful performance. Accrued rights, payment obligations, confidentiality, intellectual property, liability, dispute, and data-protection provisions survive where appropriate.

16. Data return and deletion

The Customer may use the export features available for its configured modules. Any assisted exit scope, format, fee, and delivery target will be confirmed in writing before work begins. Return, restriction, deletion, and any backup handling after termination will follow the Order Form, accepted Data Processing Addendum, applicable law, and Savari’s verified technical procedures. Savari may retain limited records where law, fraud prevention, security investigation, dispute resolution, or legal claims require it.

17. Warranties and disclaimers

Each party warrants that it has authority to enter the agreement. Savari warrants that the paid Service will materially conform to its documentation when used as authorised and will be provided with reasonable skill and care. If a verified material breach is not cured within a reasonable period, the Customer may terminate the affected Service and receive a pro-rata refund of prepaid fees for the unused period.

Except as expressly stated and to the maximum extent permitted by law, the Service is provided without implied warranties and does not replace the Customer’s professional judgement, legal duties, safety systems, or statutory records.

18. Liability

Nothing excludes liability that cannot lawfully be excluded, including for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or deliberate misconduct.

Subject to that rule, neither party is liable for indirect, incidental, special, punitive, or consequential loss, or loss of profit, revenue, anticipated savings, goodwill, or business opportunity, except where such loss forms part of a covered third-party claim. Each party’s aggregate liability in any rolling 12-month period is limited to the fees paid or payable for the affected Service in that period. The aggregate cap for breach of confidentiality or data-protection obligations is twice that amount, unless an Order Form states different caps.

19. Indemnities

The Customer will defend and indemnify Savari against third-party claims arising from Customer Data or unlawful use of the Service. Savari will defend and indemnify the Customer against a third-party claim that the unmodified paid Service infringes that party’s intellectual-property rights, subject to the exclusions and cooperation requirements in the applicable agreement.

20. Governing law and disputes

The agreement and related non-contractual obligations are governed by the laws of the United Arab Emirates, and the courts of Dubai have exclusive jurisdiction unless the Order Form states otherwise. Before filing proceedings, senior representatives will try in good faith for 30 days to resolve the dispute. Either party may seek urgent interim relief.

21. Changes to these Terms

Savari may update these Terms for legal, security, operational, or product reasons. For a material adverse change during an active paid term, Savari will give at least 30 days’ notice. If the change materially reduces the Customer’s rights and the concern cannot be resolved, the Customer may terminate the affected Service before the change takes effect and receive a pro-rata refund for the unused prepaid period.

22. General and contact

Neither party may assign the agreement without the other’s written consent, except to an affiliate or in connection with a merger, reorganisation, or sale of substantially all relevant assets, provided the assignee can perform the obligations. The parties are independent contractors. If a provision is unenforceable, the rest remains effective. A waiver must be in writing, and the agreement is the entire agreement about its subject matter.

Questions or legal notices may be sent to hello@savari.io. Savari L.L.C-FZ’s registered office is Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Business licence 2528797.01.